Refund & Cancellation Policy
1. What you're buying
You are buying immediate access to the full results of a website security scan — digital content delivered instantly, not a physical product or an ongoing service.
2. Your cancellation rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers normally have 14 days to cancel a distance purchase. For digital content delivered immediately, that right is lost once delivery begins if you have expressly consented to immediate delivery and acknowledged that you lose the right to cancel. You are asked to confirm this at checkout. If you do not consent, we cannot deliver the report immediately.
3. Our goodwill refund
Despite the above, if the Service did not work as described — for example the scan failed, or your unlock key did not grant access — contact us within 14 days of purchase at [support@yourdomain.com] and we will refund you in full.
We do not generally refund because a report contained fewer issues than expected: a report showing your site is in good shape is a valid result of the scan you paid for.
4. How refunds are made
Refunds are issued to the original payment method via Stripe, normally within 5–10 business days of approval.
5. Faults and statutory rights
If the digital content is faulty or not as described, you have statutory rights under the Consumer Rights Act 2015 to a repair, replacement or refund. This policy does not affect those rights.
6. Contact
[support@yourdomain.com]